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Frequently asked questions

You can check on the status of your order by clicking on the tracking link included in your Shipping Confirmation email.

If for any reason you are not satisfied with your Vivvi & Bloom™ product, please contact us at 1-833-90-VIVVI so we can help assess your specific case.

UPS Ground is the only shipping method offered at this time. No expedited shipping methods offered at this time. We can only ship to UPS-serviced addresses (i.e., not PO Box addresses).

Most orders are shipped within two business days and hopefully will get to your door in about a week!

  • Wash & Shampoo: wet hair and skin, cleanse head-to-toe, then rinse
  • Whip Lotion: gently massage into baby’s skin
  • Oil: massage onto damp skin after bathing

    To help remove scalp flakes:

        1) massage oil to soften

        2) wait a few minutes

        3) gently comb

        4) cleanse with wash/shampoo

Don’t see your question? See FAQ page.

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